Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us through email: Support@ultimatehairproducts.org
The best way to change your order is to reach our support, simply send a email to support@ultimatehairproducts.org or fill out the contact form in our website. If an order is shipped, we won't be able to make any changes to your order and you would need to wait until it's delivered then submit a return request.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact support@ultimatehairproducts.org and we can assist you with the next steps.
You can track your order status on our tracking page, reach support by filling out the contact form or emailing support@ultimatehairproducts.org, and you will also recieve an email with tracking info after placing an order.
We accept VISA, MasterCard, American Express, Apple Pay, Discover and Paypal. Please note that the available payment methods may change depending on your region.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
We offer free returns within 14 days of the date you received it. The product must be in brand new condition, chances of receiving defective item is very rare but it could happen and if it's defective you can recieve an exchange for the same item or a refund. If you have used the product one or more times and disliked it, a refund would not be eligible although in the future we will accept returns for this scenerio. All products are subject to inspection once we receive them.
- (3-5 Days) $6 Flat rate shipping for all US orders, California is $4 (1-3 Day)
- Free shipping with purchases of $50
- No additional cost Lightspeed 1 Day, Ultra Fast 2 Day and Super Fast 3 Day shipping coming soon!
- (3-7 Days) International Countries we can ship to: Canada, Hong Kong, India, Bangladesh, Singapore, Vietnam, Malaysia, Sri Lanka, China, South Korea, Taiwan. Shipping price is $4 plus import customs fee charges that are automatically calculated at checkout. More countries coming soon such as European countries and many more.